Terms and Condition

Service area:

Only available in Hong Kong

Shipping fee / Delivery Fee:

For purchases over HK$500 (net amount), customer can enjoy free delivery once.

Less than HK$500 (net amount), customers need to bear the delivery cost (Charged by SF Express upon delivery)

Payment method:

We accept VISA, MasterCard, CUP, American Express credit cards, WeChat Pay, AlipayHK, FPS and Payme

* After confirming receipt of your payment, we will arrange to deliver the product within 7 working days

Member points and discounts: Not applicable

Returns and replacements: Returns and Replacements are not accepted

Delivery time

Orders will be sent out within 7 working days (excluding Saturdays, Sundays and public holidays) after placing the order. The products are delivered by the courier company to the specified address on your order. The scope of delivery is currently limited to industrial and commercial or residential addresses in Hong Kong (except for restricted areas).  Please note that delivery will be carried out from Monday to Saturday (business addresses are only available for delivery on working days). Working days do not include Saturdays, Sundays and public holidays. Please ensure that the delivery address and consignee / receiver’s name provided are correct. The estimated delivery time is for reference only and cannot be guaranteed to be completely accurate.  Delays may be caused in the process due to issues with order processing, payment confirmation and delivery information. Wacoal is not responsible for any delays.

* In case of any disput, the decision of Wacoal Hong Kong Co., Ltd. shall be final and conclusive.